OCR MedStar Hospital Visitor Policy Complaint Resolved

WASHINGTON, D.C. – In a resolution that applies to all MedStar Health Inc. (“MedStar Health”) care locations in Washington, D.C., Maryland, and Virginia, MedStar Health has agreed to end its discriminatory treatment of patients with disabilities, including William King, a 73-year old man with communication-related disabilities, and to modify its policies to ensure patients with disabilities can access the in-person supports needed to communicate and have equal access to medical care during the COVID-19 pandemic.

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Significant Victory for Patients with Disabilities in Response to Joint CommunicationFIRST Complaint on Hospital No-Visitor Policies

WASHINGTON, D.C. –  Today, in response to the first federal complaint challenging discriminatory hospital “no-visitor” policies, the Office for Civil Rights (OCR) at the U.S. Department of Health & Human Services announced a resolution agreement making clear that federal law requires hospitals and the state agencies overseeing them to modify policies to ensure patients with disabilities can safely access the in-person supports needed to benefit from medical care during the COVID-19 pandemic.

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National COVID-19 Policy Must Ensure Communication Access

CommunicationFIRST today joins eight other national organizations that that work with and advocate for Limited English Proficient (LEP) populations, deaf and hard-of-hearing communities, blind persons, and people who cannot rely on speech to be heard and understood, in a letter to Congress urging it to ensure the federal response to…

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Is Your Hospital Visitor Policy Discriminatory?

We have received multiple calls from around the country about overly restrictive hospital “no-visitor” policies. These policies often allow visitors for patients without disabilities, including infants, children, women giving birth, and those at the end of life, but prevent access to the support people necessary for patients with disabilities.

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